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Terms of service

Last updated 4 August 2026

These terms are a contract between you and DeepDas ("PicoCloud", "we", "us") covering your use of picocloud.io, picocloud.app and everything we run there.

By creating an account you accept them. If you are using PicoCloud for an organisation, you confirm you are allowed to accept them on its behalf.

What we provide

PicoCloud builds software you give us and runs it on the internet at an address we provide. What you get depends on your plan; the current plans, prices and included allowances are shown on the pricing page and form part of these terms.

We may change how the service works, and we will tell you in advance about changes that reduce what you already have.

Your account

You need a working email address. There is no password — we sign you in with a link sent to that address, so keeping control of your email account is what keeps your PicoCloud account secure.

One person, one account. You are responsible for everything done through your account, including anything done by an API token you created or an AI assistant you connected.

You must be old enough to enter a contract where you live, and at least 16.

Your software stays yours

You keep all rights to the code you deploy and the content it serves. We claim no ownership of it.

You grant us only the permission we need to run it: to store it, build it, copy it between our systems, and serve it to the people you allow. That permission ends when you delete the app or your account.

What you may not deploy

You may not use PicoCloud to host, build or distribute:

  • Phishing pages, or anything imitating another company or service to collect

credentials, payment details or personal information

  • Malware, ransomware, cryptominers, botnets, or command-and-control servers
  • Content that sexually exploits children. We report this to the authorities

and preserve evidence; there is no appeal

  • Material you have no right to distribute, including infringing copies of

other people's work

  • Bulk unsolicited email, or infrastructure supporting it
  • Attacks on other systems — scanning, credential stuffing, denial of service
  • Content that harasses, threatens or incites violence against people
  • Deliberate circumvention of our limits, including running many accounts to

avoid plan allowances

You are also responsible for what your app collects from its visitors. If it handles other people's personal data, that is your obligation to meet, not ours.

How we enforce this

We scan what is deployed, automatically, at build time. The signals we look for are behavioural — what code does, not words it contains — and findings are graded by confidence.

We may suspend an app immediately and without notice where we believe it breaks the rules above, where it threatens the platform or other customers, or where we are legally required to. Suspension stops traffic; it does not delete your code.

We would rather be wrong in your favour than kill a legitimate project, so you can appeal any suspension from the dashboard and a person will read it. If we got it wrong we restore the app and say so.

Repeated or deliberate violations end the account.

Paying

Paid plans are billed monthly in advance. Usage beyond your included allowance is charged afterwards at the rates shown on the pricing page.

A spending cap is a hard limit. When you set one, we pause new work rather than charge past it. On the free plan there is no card and nothing can be charged at all.

Prices may change with 30 days' notice, taking effect at your next renewal.

Cancel any time; you drop to the free plan at the end of the period you have paid for. We do not refund part-months, except where the law says we must or where we have plainly failed to provide the service.

If a payment fails we will tell you and give you time to fix it before anything is suspended.

Availability

We work hard to keep things running and we do not promise perfection. There is no uptime guarantee on any plan.

Your apps sleep when nobody is using them — this is how the service is designed, and the first request after a sleep is slower.

Keep your own copy of anything you cannot lose. We are not a backup service. Persistent storage is not backed up unless your plan says otherwise, and deleting storage or an account destroys its contents permanently.

Ending it

You can delete your account at any time from your account settings. It is immediate and cannot be undone.

We may close an account that breaks these terms, or one that has been inactive and unpaid for a long time — with notice, unless the breach is one where notice would be unreasonable.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Otherwise, and to the extent the law allows: the service is provided as it is; our total liability to you is limited to what you paid us in the twelve months before the claim; and we are not liable for lost profits, lost data or lost business.

If you are a consumer, you keep every right your local law gives you and nothing here takes those away.

Changes to these terms

We will post changes here and update the date at the top. For changes that matter we will email you at least 30 days beforehand. Continuing to use PicoCloud after a change means you accept it.

Law

These terms are governed by the law of the Netherlands. Disputes go to the Dutch courts, and specifically to the Rechtbank Midden-Nederland.

If you are a consumer, this does not take away the protection of the mandatory consumer law of the country you live in, and you may bring a claim in your local courts. Nothing in these terms is intended to change that.

Getting in touch

Write to legal@picocloud.io, or open a ticket from your dashboard.

DeepDas Spanjaardsgoes 114, 3901 HC Veenendaal, Netherlands Chamber of Commerce (KvK): 93932995 VAT: NL005052734B37